Job Title: Customer Service & Scheduling Coordinator

Position Overview
A growing automotive services organization is seeking a Customer Service & Scheduling Coordinator to support customers and coordinate vehicle glass replacement appointments for a nationally recognized automotive brand. This role serves as the primary point of contact for customers, ensuring a seamless scheduling experience while maintaining efficient communication between customers, technicians, and service locations.

Schedule

• Monday through Friday
• 9:00 AM to 5:30 PM

Key Responsibilities

• Schedule and coordinate windshield replacement and automotive glass service appointments.
• Receive inbound calls, emails, and customer inquiries regarding services, availability, and appointment status.
• Verify customer information and service details to ensure accurate scheduling.
• Communicate with technicians and service providers regarding appointment updates, cancellations, and reschedules.
• Monitor appointment calendars and optimize scheduling to maximize efficiency.
• Provide exceptional customer service and professionally resolve customer concerns.
• Maintain accurate records in scheduling and customer management systems.
• Follow up with customers regarding appointment confirmations and service completion.
• Assist with administrative tasks and data entry as needed.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service, call center, dispatching, scheduling, or administrative experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and scheduling software.
• Positive attitude and customer-focused approach.

Preferred Experience

• Appointment scheduling or dispatching experience.
• Automotive, glass replacement, field service, or home services industry experience.
• Experience handling high-volume phone and email communications.

Skills

• Customer Service
• Scheduling & Calendar Management
• Data Entry
• Problem Solving
• Time Management
• Multitasking
• Microsoft Office Suite
• Phone Etiquette

Benefits

• Competitive pay
• Medical, dental, and vision benefits
• Paid time off and holidays
• Career growth opportunities
• Stable Monday-Friday schedule